Our Professional team is here for you. Don’t hesitate to contact us.

The Thinfactory support team provides expert technical advice and troubleshooting.

You can reach us by phone +32 (0)2 669 05 00 within business hours, or open a ticket via email.

Please use e-mail outside of business hours. You will receive an automated acknowledgement with your ticket number.

Top 10 Questions

Can I order services directly from Thinfactory?

Our cFactory cloud orchestration software is available both to service providers and to end users which have significant orchestration and automation demands in-house, as is often the case in mid-size and larger enterprises. Our cloudPlaza offerings are available exclusively via our partners and resellers. If you are interested in specific services on our infrastructure, we will be happy to direct you to the most appropriate partner or reseller based on your profile. If you’re exploring partnership opportunities and would like to become one of our valuable channel partners or resellers, get in touch and schedule a presentation with one of our partner managers.

How can i connect to the Cloudplaza Citrix portal?

You need first to install the citrix receiver on your machine. Please refer to the citrix client installation topics in this support page to install the citrix receiver on your machine. When the citrix receiver has been installed, you can connect to your citrix applications via the citrix Portal of Cloudplaza https://apps.cloudplaza.eu.

You can find more détails about the connection in this procedure

How can I unlock my Active Directory account

You have 3 attempts to logon with your account on a on Active Directory related service (mail , SharePoint , Citrix).

After 3 unsuccessful attempts to log in ,your account is locked for 30 min.

You can manually unlock your account using this procedure.

How can I configure an Exchange mailbox a mobile device ?

You can configure your Exchange mailbox a your mobile device (IOS & Android) using by using this procedure.

How can I change my password on the cloudPlaza portal?

You can you change your password on the cloudPlaza portal using this procedure. Please be aware that when you change your password on the cloudPlaza portal, it will also override the password of all cloudPlaza services to which you are subscribed (incl. Citrix, Backup on Demand, Exchange, etc.) with your new password.

How can I white-list a sender Email address (for Outlook users running on Citrix)?

Users of Outlook which access their Outlook client through the cloudPlaza Citrix server can adjust their white-list via the Webmail. Please follow this procedure

How can I white-list a sender Email address (for Outlook users with locally installed Outlook client)?

If Outlook is running on your local computer, you can use the local Junk-email options to configure sender white-list by following this procedure

How can I install the Citrix Receiver on Mac OS X ?

Please follow this step-by-step procedure to install the Citrix receiver on a Mac OS X . You may be required to install an additional intermediate SSL certificate. This certificate is available in the download page of this site

How can I increase the size of a vDisk attached to a cVPS instance on cloudPlaza?

Automated increase of vDisks attached to cVPS instances on cloudPlaza is not currently possible. Our support department will be happy to assist you and execute such requests manually by following this procedure. Please make sure you have sufficient capacity in your cVPS storage contract to execute such requests.